Privacy Policy

This sets out how High Ashes Haven uses and protects the personal information that you give us when making a booking online, over the phone or in person.

It is also the privacy policy for our website (www.highasheshaven.co.uk) governing the privacy of those who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and the website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Information we collect about you

Making a booking

When you make a booking, through our website, on the phone or in person, we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you request.

Filling out forms

We may collect the information you provide when you fill out forms on our website, such as signing up for our newsletter, filling in our contact form, registering as a user on our website or requesting a brochure.

If you contact us, we may keep a record of the correspondence.

Use and storage of your information.

  • We have legal obligations to keep your personal data supplied safely. We will tell you how we will use your information, and we will collect it fairly.
  • Your booking information is held securely on our third-party, GDPR-compliant booking system. The owners of the booking system have security in place to ensure data is kept safe at all times.
  • Information you provide will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and services.
  • Limited information about your booking will be shared with the owners of properties and the housekeepers involved in a booking, where necessary.
  • If you have consented to receive email marketing communications from us, we will periodically send you emails which include offers, new products and holiday inspiration ideas that we think will be of interest to you. You are welcome to unsubscribe from our email communications by using the unsubscribe button at the bottom of each email or email us at info@highasheshaven.co.uk. We will always ask for your explicit permission to send you direct marketing communications.
  • Payments transactions are carried out through independent third parties and governed by third-party terms and conditions. We do not store or process credit card details. High Ashes Haven uses Sage Pay for our online and telephone bookings. You can see their security policy here https://www.sagepay.co.uk/policies/security-policy.

Your rights

We will hold your information on our systems for a period that we deem commercially viable.

  • You have the right to have all your information deleted from our systems.
  • You have the right to request a copy of the information we hold about you.
  • You have the right to change any incorrect information we hold about you.
  • You have the right to ask us to stop processing information about you.

Should you wish to request this, please do so in writing to info@highasheshaven.co.uk

Our Website

We take a proactive approach to user privacy on our website and ensure the necessary steps are taken to protect the privacy of users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy.

Use of Cookies

Please see our Cookie Policy Page for details about Cookies used on this site.

Contact & Communication

Users contacting our website and its owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Email Newsletter

We send regular email newsletters which are used to inform subscribers about products, events and services supplied by High Ashes Haven. Users can subscribe through an online form should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through a prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates our website. Under the General Data Protection Regulation, you may request a copy of personal information held about you through our email newsletter program.  If you would like a copy of the information held on you, please write us at High Ashes Haven, High Ashes Farm, High ashes Lane, Ashover Chesterfield S45 0LH or email info@highasheshaven.co.uk.

Email marketing campaigns published by High Ashes Haven may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is not a comprehensive list).
This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations, 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although our website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text/banner/image links to other websites.)

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk. We cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that our website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform, respectively.

Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. Our website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Our website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [http://www.porthlevenholidaycottages.co.uk] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by our website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore, our website and its owners cannot be held liable for any damages or implications caused by visiting any.

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